Support and Customer Service
At Usage, we are committed to providing exceptional support and ensuring that you have the resources needed to maximize your cloud savings. Our customer service is designed to be responsive, proactive, and personalized to meet your organization’s needs.
1. Rapid Response Times
- 24-Hour Response Guarantee:
All support inquiries are answered within 24 hours, ensuring that your questions are addressed quickly and efficiently. - On-Call Availability:
For urgent matters, our team is on standby for calls within 12 hours, providing prompt assistance when you need it most.
2. Dedicated Customer Success Managers
Every customer is supported by a dedicated Customer Success Manager (CSM) who serves as your primary point of contact for all things related to savings and account optimization.
- Monthly Savings Breakdown:
At the end of each month, your CSM will send you a detailed savings breakdown, outlining:- Total savings achieved
- Usage fees
- Any cashback accrued
- Monthly Bill Review (Upon Request):
If you’d like a deeper dive into your billing and savings performance, your CSM is available for a monthly bill review. This session provides an opportunity to:- Analyze cost trends
- Identify additional optimization opportunities
- Address any questions about your savings breakdown
3. Personalized Support for Your Business
Whether you need help with integration, savings reports, or strategy sessions, our team is here to support you. We believe in building strong relationships with our customers, ensuring that you always have access to:
- Expert insights on cost optimization
- Real-time support for urgent issues
- Ongoing guidance to help you achieve long-term savings goals
Need Assistance?
Reach out anytime—our team is here to help you get the most out of your Usage experience.
